Privacy Policy

How We Manage Your Data & Privacy

Elevate Point Privacy Policy – HIPAA Notice of Privacy Practices

Effective Date: July 30, 2026

 

Elevate Point (“Elevate Point,” “we,” “our,” or “us”) is committed to protecting the privacy and security of the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, online forms, text messaging services, telephone communications, and other interactions with us.

By using our website or submitting information to Elevate Point, you consent to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our website or services, we may collect personal information including:

  • Name
  • Email address
  • Telephone number
  • Mailing address
  • Date of birth
  • Insurance information
  • Information regarding your treatment interests
  • Information submitted through admissions or contact forms
  • Communications you send to us
  • Appointment requests
  • Insurance verification requests
  • We may also automatically collect certain technical information, including:
  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage data
  • Pages visited
  • Referring websites
  • Cookies and similar tracking technologies

Protected Health Information (PHI)

If you become a patient or prospective patient, certain information you provide may constitute Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act (HIPAA).

 

Any PHI collected by Elevate Point is maintained, used, and disclosed in accordance with HIPAA, applicable New York privacy laws, and other federal and state healthcare privacy regulations.

 

Our Notice of Privacy Practices governs the collection, use, and disclosure of Protected Health Information for treatment, payment, and healthcare operations.

How We Use Your Information

We may use your information to:

  • Respond to inquiries
  • Schedule appointments
  • Coordinate admissions
  • Verify insurance benefits
  • Provide behavioral health services
  • Communicate regarding your care
  • Send appointment reminders
  • Process payments
  • Improve our website and services
  • Conduct quality assurance activities
  • Maintain website security
  • Comply with legal and regulatory obligations

 

We use personal information only for legitimate healthcare, administrative, operational, and customer service purposes.

SMS Communications

If you voluntarily provide your mobile phone number through our website, contact forms, admissions inquiries, appointment requests, insurance verification forms, or other communications, you consent to receive SMS text messages from Elevate Point related to:

  • Appointment reminders
  • Appointment confirmations
  • Admissions updates
  • Insurance verification
  • Treatment coordination
  • Care management
  • Follow-up communications
  • Billing notifications
  • Customer service
  • Wellness check-ins
  • Requested information regarding our services

 

Message frequency varies depending on your interactions with Elevate Point but may include up to 30 messages per month.

 

Standard message and data rates may apply.

 

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact our office directly.

SMS Privacy Commitment

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties except vendors and service providers that assist Elevate Point in delivering text messaging services. These providers are contractually obligated to safeguard your information and may only use it to provide messaging services on our behalf.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve website functionality, enhance your browsing experience, analyze visitor behavior, and improve our services.

 

Cookies may remember user preferences, improve page performance, and assist with website analytics.

 

Most internet browsers allow users to disable cookies through browser settings. Certain website features may not function properly if cookies are disabled.

Analytics

We may utilize analytics services such as Google Analytics or similar tools to better understand website usage.

These services may collect information including:

  • Pages viewed
  • Time spent on pages
  • Browser type
  • Device type
  • Geographic region
  • Referral source
  • General usage patterns

 

Analytics providers maintain their own privacy policies governing their collection and processing of information.

Online Advertising

Elevate Point may use advertising platforms including Google Ads, Microsoft Advertising, Meta (Facebook and Instagram), LinkedIn, or similar platforms to provide relevant advertising and measure campaign effectiveness.

These platforms may use cookies or similar technologies to display advertisements based on prior visits to our website.

Users may manage advertising preferences through their browser settings or through applicable advertising platform privacy controls.

Sharing Information

We do not sell your personal information.

We may disclose personal information when necessary to:

  • Healthcare providers participating in your care
  • Insurance companies
  • Business associates
  • Technology service providers
  • Payment processors
  • Legal or regulatory authorities when required by law
  • Law enforcement agencies where legally required
  • Protect the rights, safety, or property of our patients, employees, or organization

All vendors receiving sensitive information are required to implement appropriate safeguards and comply with applicable confidentiality obligations.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we employ commercially reasonable security measures, no electronic transmission or storage method can be guaranteed to be completely secure.

Data Retention

Personal information is retained only as long as necessary to:

  • Provide requested services
  • Maintain healthcare records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements
  • Meet applicable record retention requirements

Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request restrictions on certain uses or disclosures
  • Withdraw consent where permitted
  • Request information regarding our privacy practices

 

Rights relating to Protected Health Information are governed by HIPAA and our Notice of Privacy Practices.

Children’s Privacy

This website is not intended for children under the age of 13.

 

We do not knowingly collect personal information from children under 13 without appropriate parental consent as required by law.

 

If we become aware that information has been collected from a child inappropriately, we will promptly delete such information.

Third-Party Websites

Our website may contain links to third-party websites for informational purposes.

 

Elevate Point is not responsible for the privacy practices, content, or security of third-party websites. Users are encouraged to review the privacy policies of any external websites they visit.

Changes to This Privacy Policy

Elevate Point reserves the right to update or modify this Privacy Policy at any time.

 

Changes become effective immediately upon posting to our website. Continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy, your personal information, or our privacy practices, please contact:

 

Elevate Point

203 Jay Street, Brooklyn, New York 11201

 

Please use the contact information listed on our website to reach our Privacy Officer or administrative team.

 

You may also address your complaint to one of the regional U.S Department of Health and Human Services Offices for Civil Rights. A list of these offices can be found online at: https://www2.ed.gov/about/offices/list/ocr/addresses.html

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